Client FAQ's
Questions from families
Getting started
How does working with Cass & Company work?
You tell us about your household and the role, and we recruit, screen and introduce a list of candidates. You interview them and choose who to hire, and we help with the offer and the employment agreement. See How a search works
What roles do you place?
Nannies and family assistants, housekeepers and executive housekeepers, household and estate managers, directors of residence, chiefs of staff, private chefs, butlers, personal assistants, chauffeurs, caretakers and caretaking couples, private security, and elder care providers. If your role doesn’t fit a standard title, we’ll help you define it.
What if I need someone right away?
We keep a pool of screened candidates in every category, so we can often start introductions quickly. We’re just as glad to help you plan ahead for a start date months away.
Do you place live-in staff and part-time roles?
Yes. We place live-in and live-out staff, full-time and part-time.
Where do you work?
Throughout New England, in New York, Palm Beach, and sometimes nationwide.
How quickly will I hear back?
Within one to two business days of your inquiry.
Fees and our replacement policy
What are your fees?
A $300 application fee to begin, and a placement fee of 15% of the employee’s gross annual salary (minimum $5,500), due when you hire. Details are on Our Fees
What if the placement doesn't work out?
Not to worry, we offer a replacement policy.
Screening and privacy
How do you screen candidates?
We interview every candidate and check their references. Background checks are included in the placement fee.
Will my search be kept confidential?
Yes. We don’t name our clients, and candidates learn identifying details only when an introduction is appropriate.
Employing your new staff member
Who employs the person I hire?
You do. We find, screen and introduce candidates; the employment relationship is between you and your employee.
Do I need a written employment agreement?
Yes, and we help you put one together.
How do I handle payroll and household taxes?
As a household employer, you’re responsible for payroll, tax withholding and filings. We proudly partner with GTM Payroll Services, which specializes in household employers. See Resources